2021 is starting now, we really wish everyone is safe and people can conquer the COVID-19 problem ASAP, and this world can go back to normal!
It’s crazy in the past year, the COVID-19 problem effected international business and shipping a lot, especially air shipping shipping cost ( UPS DHL, and so on ) raised a lot in last year. But we didn’t change shipping cost much, even covered the extra shipping cost for customers during the most difficult time of international shipping, as there were few intenational flights were scheduled, it’s hard to ship goods by air or by sea at that moment.
It’s crazy in the past year, the COVID-19 problem effected international business and shipping , especially air shipping cost ( UPS DHL, and so on ) raised a lot in last year. But we didn’t change shipping cost much, even covered quite a lot of extra shipping cost for customers during the most difficult time of international shipping. What we hoped to do was to help customers still can have enough products to sell during this difficult time ( Some suppliers stopped shipping goods due to the shipping cost was too high ), and we even shipped faster than normal time.
But we also got some complaints during that time, as there was a serious delay from both UPS and DHL. There were few international flights scheduled during that time in 2010, shipments were stuck at the air port. We got complained and blamed, it was really a difficult time, but we didn’t give up, we did our best to ship orders and solve any problems for customers. Customers are happy finally and we also saw that quite a lot of customers’businesses were better and better even in that special year.
We are also happy for them, and we will keep doing our best to support our customers’ businesses in 2021, we will keep handling and shipping orders fast, having more best selling products, and providing best service as usual!
Meanwhiel, we would like to annoucne that We will and we will have our 2021 Chinese New Year holiday from Feb 1st to Feb 16th, 2021, it’s the longest holiday in this year, please understand that Chinese New Year ( Spring Festival ) holiday is the most important holiday every year in China, it effects the normal work for every industry or every company in China, especially for manufacturers, as most of workers left their home town and go to far away to work in factories in different regions in China. In the past 4 0 years, in order to make different products for this world, such as clothes, shoes, toys, tools and so on, most of workers heredon’t have weekend break in the whole year ( or a few days holiday in the year ), so many factories have a holiday like a month for Chinese New Year, by doing this way, workers can go back to their hometown and meet their family, stay together for a month, some workers even can only see their children once a year when they go back in Chinese New Year holiday, so this month will be the happiest time in the whole year for them. We will have a 16 days holiday from Feb 1st to Feb 16th, 2021 so please do place your orders before Jan 30th, 2021, so we still have time to pack and ship orders, thank you!
In order to make sure there is no delay caused by shipping companies, please make sure you place orders as earlier as you can before the holiday. All orders placed during our holiday will be handled from Feb 17th, 2021 after we go back to work from the holiday. But please understand even after we go back from the holiday, there must be many orders are waiting, according to our experience in past years, we normally need 1-2 weeks to pack and ship out orders that placed during the holiday, so please understand us that there will be a delay for shipping if you place orders during our holiday, even orders placed in the first week that we go back to work from the holiday. Thank you for your understanding.
We won’t ship out orders during the holiday, but we can still reply emails during the holiday, not so quick as normal working days, but if you need any help about your products or orders, please don’t hesitate to contact us!